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How do I contact PAX support?

June 3, 2025

To get in touch with PAX Support, visit PAX.com/help to browse FAQs, or click 'Email Us' to submit a ticket. PAX Support is available Mon-Fr 7am-7pm PST

PAX Privacy Policy and Customer Data

June 3, 2025

To learn about your rights, what information we collect and more, visit our Privacy Policy page. You can request access to or delete your data via the Privacy r

The Wonder PAX

November 30, 2021

PAX Labs is not associated with WonderPax brand hot/cold gel packs. If you're looking for The Wonderpax, visit their site at http://wonderpax.com /

Are there any discounts or promotions?

June 3, 2025

Check out the PAX Gratitude Page to see if your eligible for a discount. Sign up for our newlsetter on PAX.com to receive updates on upcoming sales and products

Prop 65

November 30, 2021

Proposition 65 requires the State of California to publish a list of chemicals known to cause cancer and birth defects or other reproductive harm. This list,...

JUUL

November 30, 2021

As of June 2017, JUUL is no longer part of the PAX brand and is a completely separate company. To contact JUUL about their products, please visit their suppo...

I would like to sell PAX Products at my retail store

November 30, 2021

If you are interested in becoming a retailer or distributor of our PAX products, please fill out or retail/wholesale inquiry form . A member of our dedicate...

Why is my address restricted for some products?

March 12, 2025

As a result of recently announced shipping policy changes, PAX has partnered We Ship Express for delivery of our Era Collection. While We Ship Express does d...

MyPAX® Engraving Order

October 23, 2024

I

Trouble logging in to PAX Account

December 2, 2024

If you didn’t receive an email to reset your password or verify your account, check your spam folder as your email provider may have flagged it as such...

What is your phone number?

May 7, 2024

The PAX Support Team is available Monday-Friday, 7AM - 7PM Pacific Time. Click here to submit a support request. ( Here for Canada) If you would like a m...

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© 2025 PAX Labs, Inc. All Rights Reserved. PAX, X, and ERA are all trademarks of PAX Labs, Inc. Patents and Trademarks: https://www.pax.com/policies/intellectual-property

Not For Sale To Minors.